Ekuep UAE Help Center
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Knowledge base
‣ Before the Order
Before Order Inquiry
10
Is VAT included in all prices?
What currency are prices listed on ekuep.com?
Price Match Terms & Conditions
Can I pick up my order from your warehouse or office?
Can I replace my old equipment with the new one and pay the difference?
See all 10 articles
‣ After the Order
After Order Inquiry
7
I placed an order as a guest. Can I change it into a registered user account?
How long will I wait for the refund?
The item arrived in the box with different tape on it than the manufacturer sealing. Was it used before?
Can I store my order in your warehouse?
How can I cancel or return my order?
See all 7 articles
‣ Shipping & Delivery
Shipping & Delivery Inquiry
7
Can I ship one order to multiple addresses?
Can I change my delivery address?
What is the shipping rate?
How can I contact a delivery driver?
What is the delivery time?
See all 7 articles
‣ Service & Warranty
Service & Warranty Inquiry
4
The technician didn't come on time. What should I do?
Is installation included in the price of the item?
My machine ins't working properly, can I get a replacement?
What should I do if I need installation, service or maintenance for my machine?
‣ Product Info & Availability
Product Info & Availability Inquiry
4
Is the voltage of product 110V or 220V?
I have a question related to the frequency (60 Hz or 50 Hz) of the item.
I can't find the product I'm looking for on Ekuep. Can you get it for me?
Can I get your catalog?
‣ Payments & Invoices
Payments & Invoices Inquiry
6
How can I pay for my order?
What are the account details for a bank wire transfer?
Can I pay for one order with two or more bankwires?
Can I pay with installments?
Is my credit card and personal information secure when I order from your site?
See all 6 articles
‣ Promotions
Promotions Inquiry
2
Are there any available coupon codes?
Can I get an additional discount?
‣ Selling on Ekuep UAE
Selling on Ekuep UAE Inquiry
1
How can I sell equipment on Ekuep?
‣ About Us
Contact
2
How can I contact you?
Do you have a showroom or a store?
About Us Inquiry
2
Where are you located?
How can I apply for a job in Ekuep?
